Terms & Conditions

Boston Pro Car Service – Terms & Conditions

Billing

Boston Pro Car Service rates include all chauffeur compensation. Neither Boston Pro Car Service nor its chauffeurs will request or expect gratuities from passengers. No portion of any charge billed to the customer represents a tip, gratuity, or service charge for drivers, service employees, or any other Boston Pro Car Service personnel.

Additional Charges:
In addition to the base fare, customers may incur charges such as tolls, parking fees, airport or regulatory fees, and operational surcharges. These will appear on the final billing statement.

Rates & Currency:
All rates are quoted and billed in U.S. dollars. Due to potential currency exchange fluctuations, international rate conversions may vary. All published rates are subject to change without prior notice.

Taxes:
Applicable taxes will be added to all invoices as required by law.

Holiday Surcharges:
A 25% surcharge applies to trips on the following holidays: New Year’s Day, Valentine’s Day (February 14th), Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving Day, and Christmas Day. This policy also extends to comparable recognized holidays observed outside the United States.

Flat-Rate Rides

Boston Pro Car Service provides flat-rate pricing for transfers to and from most major cities and airports.

Wait Time:
Wait time begins at the scheduled pickup time. A grace period is provided as follows:

60 minutes for international flights
30 minutes for domestic flights
5 minutes for non-airport pickups

After the grace period, a fee of $8.25 per additional five minutes will apply.

Stop Charges & Policies

On-Route Stops:
Additional stops made en route to the final destination will incur the following charges:

Same zone: $29.00 plus $8.25 for every additional five minutes of waiting time.
Different zone: $45.00 plus applicable waiting time charges.

Off-Route Stops:
For stops made off the originally scheduled route, the trip will be billed at the prevailing hourly rate.

Stop Limit:
Flat-rate transfers are limited to a maximum of two stops. Trips with more than two stops must be booked as hourly service.

Wait & Return:
If a reservation involves waiting at a location before returning to the original pickup point, the trip will be billed as an hourly service under the Wait & Return policy.

Hourly Rides

Billing Basis:
Trips not covered under a flat-rate are billed hourly based on the total duration of the vehicle and chauffeur’s service. This includes travel time to and from the pickup and drop-off locations.

A minimum charge of 90 minutes applies.
Tolls, parking, taxes, and other additional fees are billed separately upon ride completion.

Cancellation & No-Show Policy

Cancellation fees apply according to the rate confirmed at the time of booking, unless canceled within the following timeframes:

Vehicle Type	Cancellation Deadline Before Pickup
Sedan	12 hours
International Sedan	24 hours
SUV	24 hours
Sprinter / Van	48 hours
Mini or Mid Coach / Limousine	7 days
Motor Coach	14 days
Coordinator	48 hours

No-Show Fees:
If the passenger fails to appear at the designated pickup location, a no-show fee equal to the base fare will apply.
To avoid this charge, please call Boston Pro Car Service immediately if you cannot locate your chauffeur or if your plans change.

Cleaning and No-Smoking Policy

To maintain a clean, safe, and professional environment for all clients, Boston Pro Car Service strictly enforces a No-Smoking and No-Alcohol policy in all vehicles.

Smoking of any kind—including cigarettes, cigars, vaping, or e-cigarettes—is strictly prohibited.
Consumption of alcohol in any Boston Pro Car Service vehicle is not permitted.

If smoking occurs inside a vehicle, a $300 cleaning and deodorizing fee will be automatically charged to the customer’s account or credit card on file. This fee covers professional cleaning, deodorization, and vehicle downtime.

Pet Policy

Pets are welcome in Boston Pro Car Service vehicles.

Pets over 15 lbs must be secured in a kennel.
Smaller pets must be leashed or transported in a carrying case.
Certified service animals are exempt from these requirements.

Please inform us in advance when traveling with a pet so we can assign a pet-friendly chauffeur.

Liability & Miscellaneous Policies

Boston Pro Car Service is not responsible for lost or misplaced personal items left in vehicles.
Boston Pro Car Service, its partners, and subcontractors are not liable for delays or service interruptions caused by circumstances beyond our control (including weather, traffic, or mechanical issues).
Child safety seats are available upon prior request for an additional fee of $35 per seat. Parents or guardians are responsible for installation, as chauffeurs are prohibited from assisting due to liability restrictions.
Prohibited items include alcoholic beverages, glass containers, smoking materials, firearms, explosives, and fireworks.

By using our services, you acknowledge that you have read, understood, and agreed to Boston Pro Car Service’s Terms & Conditions and Privacy Policy.