Logan Airport Limo Pickup Guide: Terminals A, B, C & E

Landing at Boston Logan International Airport and wondering where to meet your pre-booked chauffeur?

Private car and limousine pickups at Logan do not all happen directly outside baggage claim. Massport assigns a specific limo stand to each terminal, and the pickup location changes depending on whether you arrive at Terminal A, B, C or E.

This guide explains where to go after collecting your luggage, what to expect from your BostonPro chauffeur, and what to do if your flight is early, delayed or you cannot immediately locate your vehicle.

Quick answer: Prearranged limousine service at Boston Logan must be booked in advance. Massport currently lists dedicated limo pickup areas at every terminal: Terminal A on the lower Arrivals level, Terminal B on the upper Departures level, Terminal C inside the Central Parking Garage, and Terminal E at E Lot 2 on the lower Arrivals level.

Logan Airport Limo Pickup Locations at a Glance

These locations are based on Massport's current ground transportation guidance. Airport construction, traffic management and operational changes can affect walking routes, so always follow current airport signs and the pickup instructions sent with your reservation.

Massport also states that Logan limousine service is available by prior reservation only.

Before You Leave the Terminal

Regardless of which terminal you arrive at, follow the same basic process:

1. Complete immigration and customs if arriving internationally.
2. Collect all checked luggage.
3. Turn on your mobile phone.
4. Check any message from BostonPro or your chauffeur.
5. Follow signs for Limos or Ground Transportation.
6. Proceed to the designated limo pickup location for your terminal.
7. Call your chauffeur or BostonPro if you are unsure where to go.

Do not rely only on instructions from a previous trip. Logan pickup locations and walking routes can change.

For the most accurate pickup, your reservation should include the flight number that actually arrives at Boston Logan.

Terminal A Limo Pickup

Where to Meet Your Driver at Logan Terminal A

Massport currently places the Terminal A limo stand in the lot across from the curb on the Arrivals, lower level.

After landing:

1. Proceed to baggage claim.
2. Collect all checked luggage.
3. Remain on the Arrivals, lower level.
4. Follow airport signs for Limos or Ground Transportation.
5. Cross toward the designated limousine lot opposite the terminal curb.
6. Check your chauffeur's message or call if you need help identifying the vehicle.

Your BostonPro chauffeur will coordinate with you around the designated prearranged-car pickup area.

Important for Terminal A

Do not assume your chauffeur can wait directly outside your baggage-claim door. Prearranged cars use the designated Logan limo area.

Terminal B Limo Pickup

Where to Meet Your Driver at Logan Terminal B

Terminal B is the pickup location that most often causes confusion because the limo stand is not on the Arrivals level.

Massport currently lists Terminal B limousine pickup:

Curbside on the Departures, upper level, between Doors B205 and B208.

After collecting your luggage:

1. Leave baggage claim on the Arrivals level.
2. Take the elevator or escalator to the Departures, upper level.
3. Follow signs toward the designated limousine area.
4. Proceed toward the curb between Doors B205 and B208.
5. Check your chauffeur's message before exiting if you are unsure which side to use.

The most common Terminal B mistake

Passengers sometimes leave baggage claim and wait outside on the lower Arrivals level.

For a prearranged limo or private car, you need to go up to Departures.

Terminal C Limo Pickup

Where to Meet Your Driver at Logan Terminal C

Terminal C has a different setup because the designated limo pickup area is currently inside the Central Parking Garage rather than directly along the terminal curb.

Massport's current instruction is:

Follow signage to the Central Parking Garage and proceed to the limo stand on the ground level.

After collecting your luggage:

1. Follow the airport signs toward Central Parking.
2. Use the pedestrian connection from Terminal C toward the garage.
3. Once inside Central Parking, proceed to the ground level.
4. Follow the posted signs for the designated limo stand.
5. Check your chauffeur's text or call if you are unsure where to meet.

Because this pickup requires a longer walk than simply exiting baggage claim, travelers with children, multiple bags or mobility considerations should allow a few additional minutes.

Terminal C construction and airport changes

Logan continues to make roadway, terminal and pedestrian improvements. For that reason, current airport signage should take priority over older online maps or directions saved from a previous trip.

Terminal E Limo Pickup

Where to Meet Your Driver at Logan Terminal E

Terminal E is commonly associated with international arrivals, which means passengers may need additional time for immigration, customs and baggage collection before reaching their chauffeur.

Massport currently lists the Terminal E limousine pickup location as:

E Lot 2 on the Arrivals, lower level.

After landing:

1. Complete immigration and customs when required.
2. Collect all checked baggage.
3. Remain on the Arrivals, lower level.
4. Follow current signs for Limos or Ground Transportation.
5. Proceed toward E Lot 2.
6. Check your chauffeur's message or call before leaving the terminal area if you need assistance.

Do not rely on the old Terminal E pickup location

The Terminal E limo stand has changed from the location shown in many older Logan pickup guides.

For that reason, use E Lot 2 and the current Massport signs rather than an older Door E104 or Skywalk Tower instruction.

Do Airlines Always Use the Same Logan Terminal?

No. Avoid using an old airline list as your only way of determining the terminal.

Airline terminal assignments can change because of airport operations, flight type and airline scheduling.

Before travel, confirm the terminal using:

• Your boarding pass
• Airline app
• Airline website
• Boston Logan flight information

This is especially important for international flights. Do not automatically assume that every international flight will use Terminal E.

That is why this updated guide organizes pickup instructions by terminal rather than by airline.

What Happens After Your Flight Lands?

BostonPro asks passengers to provide accurate flight information when booking an airport pickup.

The company's current airport service page states that flight information is monitored during airport trips so pickup coordination can be adjusted around delays or early arrivals.

After landing:

1. Turn on your phone

Your chauffeur or dispatch team may contact you with current pickup information.

2. Collect your bags first

Do not proceed to the limo stand before you have all checked luggage unless your chauffeur specifically instructs otherwise.

3. Check your pickup instructions

Your message may clarify the correct stand or any temporary airport change.

4. Proceed to the designated limo stand

Follow current Massport signage rather than looking for the car at the general passenger-pickup curb.

5. Contact BostonPro if anything changes

Call if:

• You cannot find the chauffeur
• Your flight number changed
• You missed a connection
• You were rebooked
• Your arrival terminal changed
• Your flight was canceled

BostonPro: +1 857-381-3564

What If My Flight Is Delayed?

A delayed flight does not necessarily mean your pre-booked ride is lost.

BostonPro's airport service currently uses submitted flight information to help coordinate airport arrivals.

However, flight monitoring cannot identify every itinerary change automatically.

You should contact BostonPro when:

• Your airline assigns a different flight number
• You miss your connection
• You are rebooked onto another flight
• Your arrival airport changes
• Your flight is canceled

Providing the correct final flight into Boston is particularly important for connecting passengers.

How Long Will My Chauffeur Wait at Logan Airport?

BostonPro's current Terms and Conditions provide the following grace periods for airport pickups:

Domestic flights: 30 minutesInternational flights: 60 minutes

After the grace period, the current waiting-time charge is $8.25 for each additional five minutes.

This replaces the older $1 per minute language previously shown on this article.

The exact timing and charges should always be reviewed in your current reservation and BostonPro's Terms before travel.

What Happens If I Cannot Find My Chauffeur?

Do not leave the designated pickup area or arrange another ride before contacting BostonPro.

If you cannot locate the vehicle:

1. Check the terminal in your reservation.
2. Confirm that you are at the correct designated limo stand.
3. Check texts or missed calls from your chauffeur.
4. Call your chauffeur if contact details were provided.
5. Call BostonPro at +1 857-381-3564.

The most common issue is usually not that the vehicle is missing. It is that the passenger and chauffeur are waiting at different levels or different transportation zones.

Terminal B is particularly important because prearranged limousine pickup occurs on the upper Departures level, not the lower Arrivals curb.

Traveling With Children or a Lot of Luggage?

Your pickup location does not change because you are traveling with children, but getting from baggage claim to the limo stand can take longer.

Families should allow additional time if traveling with:

• Car seats
• Strollers
• Several checked bags
• Travel cribs
• Mobility devices
• Holiday gifts
• Ski or sports equipment

Terminal C in particular involves walking into the Central Parking Garage, while Terminal B requires moving from Arrivals up to the Departures level.

If you need a child seat, BostonPro's current Terms state that seats are available by advance request for $35 per seat, with installation handled by the parent or guardian.

Thanksgiving, Christmas and Peak Holiday Arrivals

Airport pickups can take longer during Thanksgiving, Christmas, New Year and other peak travel periods because Logan may experience more passengers, heavier roadway traffic and increased demand for ground transportation.

If you are traveling during a holiday period:

• Reserve transportation early
• Double-check the arriving flight number
• Keep your phone charged
• Allow additional time for baggage
• Follow live airport signage
• Contact your chauffeur before leaving the pickup area
• Consider booking your return ride in advance

If traveling on Thanksgiving Day, Christmas Day or New Year's Day, review BostonPro's current holiday pricing before booking. The current Terms list a 25% surcharge for those dates.

Logan Airport Pickup FAQ

Where does a private car pick me up at Terminal A?

Massport currently lists the Terminal A limo stand in the lot across from the terminal curb on the Arrivals, lower level.

Where is the Terminal B limo stand?

Terminal B prearranged limousine pickup is currently on the Departures, upper level, curbside between Doors B205 and B208.

Where do I meet my chauffeur at Terminal C?

Follow signs toward the Central Parking Garage and proceed to the designated limo stand on the ground level.

Where is the Terminal E limo pickup location?

Massport currently lists E Lot 2 on the Arrivals, lower level for Terminal E limousine pickups.

Can I request a limo after I arrive at Logan?

Massport states that limousine service at Boston Logan is available by prior reservation only. Book your ride before arrival.

What if I arrive early?

BostonPro uses the submitted flight information to help coordinate airport pickups. Keep your phone on after landing and follow the pickup message from your chauffeur or dispatch.

What if my flight is delayed?

Your flight information can be used to adjust pickup coordination, but you should contact BostonPro if your flight number, connection or itinerary changes.

How much waiting time is included?

BostonPro's current published grace period is 30 minutes for domestic airport arrivals and 60 minutes for international arrivals. Additional waiting time is currently charged at $8.25 per five minutes.

What should I do if I cannot find my driver?

Stay near the designated limo pickup area and call your chauffeur or BostonPro at +1 857-381-3564 before leaving the airport or booking another ride.

Does BostonPro provide rides from all Logan terminals?

BostonPro provides pre-booked airport transportation to and from Boston Logan. Pickup procedures depend on the terminal, so follow the terminal-specific instructions above and the information sent with your reservation.

Book a Private Car From Boston Logan Airport

The easiest Logan pickup is one where the transportation is arranged before the plane lands.

Provide your airline, flight number, destination, passenger count and luggage information when booking. After landing, collect your luggage, check your phone and proceed to the designated Massport limo stand for your terminal.

BostonPro provides private airport transportation with sedans, SUVs, vans and Sprinters for individual travelers, families, business passengers and groups.

Book Your Logan Airport Ride